Refund & Cancellation Policy

Online courses

Not sure a course is right for you? Chapter 1 of every course is free to preview before you buy.

If you change your mind, you can get a full refund within 14 days of purchase, as long as you've opened no more than 2 lessons. Just send a message through the Contact page with the email you used to buy.

Pack Pass (Monthly and Annual)

You can cancel anytime from My Products in one click. You keep access until the end of the period you've already paid for, and you won't be charged again. Payments that have already gone through aren't refunded, including partial months or years.

The Annual Pass starts with a 7-day free trial. Cancel before the trial ends and you won't be charged at all.

Services (virtual assessments, in-home visits, Flock Starter Program, The Tame Start)

Need to cancel or reschedule? With at least 24 hours' notice, you can reschedule for free or get a full refund. Cancellations with less than 24 hours' notice, and missed sessions, aren't refunded, though I'll do my best to work with you if something unexpected comes up.

Sanctuary Fund donations

Donations go straight to the fund and aren't refundable. If you made a mistake, contact me within 7 days and I'll make it right.

How refunds are paid

Approved refunds go back to your original payment method within 5–10 business days. Refunding a course or Pass also ends access to it.

Questions? Send a message through the Contact page. I read every message.